Unit Reservation Cleanup Delay

Incident Report for Appen

Resolved

This incident has been resolved.

Posted Jul 12, 2024 - 14:25 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 12, 2024 - 14:25 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 12, 2024 - 14:24 PDT

Update

it’s not happening to new judgments but it affects some previous judgments. The team is currently trying to recover previous judgements.

Posted Jul 12, 2024 - 08:18 PDT

Identified

Dear Customers,
We are experiencing an issue with unit reservations not being cleaned up promptly upon judgment submission. This may lead to an increased number of pending judgments and potentially affect the assignment of units to contributors.
The issue has been identified and the team is currently working on it.

Posted Jul 12, 2024 - 07:46 PDT

This incident affected: Customer Portal and API.